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Terms & Conditions

Effective Date: December 7, 2024

 

1. Acceptance of terms

 

Welcome to the website of Willow Oak Cabinetry & Design LLC ("Willow Oak," "we," "our," or "us"). These Terms and Conditions (“Terms”) govern your access to and use of our online and mobile website, other applications and platforms (collectively, the “Site”), and our services, including the purchase of products and related services (“Services”). By using our Site or purchasing from us, you confirm that you have read, understood, and agree to be bound by these Terms.

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If you do not agree with these Terms, please discontinue use of our Site and Services.

 

2. Website ownership and offering

 

This Site is owned and operated by Willow Oak Cabinetry & Design LLC, located in South Carolina. Our website provides information about our cabinetry and design services, including browsing products, requesting consultations, and completing transactions. By using the Site, you acknowledge that these Terms form a legally binding agreement between you and Willow Oak.

 

3. Accessibility statement

 

We are committed to ensuring that our Site is accessible to individuals with disabilities. If you encounter difficulties accessing content, have questions about accessibility, or require assistance, please contact us at:

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We will make reasonable efforts to accommodate your needs.

 

4. Who can use our website

 

To use our Site or purchase Services, you must:

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  • Be at least 18 years old or the legal age of majority in your jurisdiction.

  • Have the legal authority to enter into a binding agreement.

  • Comply with all applicable laws and regulations.

 

By using the Site, you agree to the following:

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  • You will not engage in any activity that could disrupt or damage the functioning of the Site, including but not limited to introducing viruses, malware, or other harmful code.

  • You will not use the Site to post or transmit any illegal, offensive, or harmful content, including defamatory, obscene, or discriminatory material.

  • You will not use the Site to gather or attempt to collect personal information of other users without their consent.

  • You will not engage in unlawful activities or violate intellectual property or proprietary rights.

 

We reserve the right to suspend or terminate your access to the Site at any time, without notice, for any reason, including if we believe you have violated these Terms.

 

5. Key terms for purchases

 

When you purchase products or services through our Site, the following terms apply:

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  • Commitment to purchase: By completing the checkout process, you enter into a legally binding agreement to purchase the selected items.

  • Pricing: All prices are subject to change based on material costs, labor costs, or other factors beyond Willow Oak’s control. Additional taxes or fees may apply.

  • Payment: Payments are due at the time of purchase unless otherwise agreed in writing. A non-refundable 50% deposit is required for all orders and credited toward the final balance unless otherwise agreed to in writing.

  • Delivery and installation: Delivery dates are estimates and may change due to factors beyond our control. Customer must ensure adequate site access and preparation.

  • Late fees: Overdue balances are subject to a 1.5% monthly late fee (18% per annum).

 

6. Cancellation and refunds

 

Orders may be canceled with written consent, but the Customer will be responsible for costs incurred up to cancellation, including materials, labor, and fees. Once installation begins, no refunds are provided unless required by law.

 

7. Fulfillment and shipping

 

At Willow Oak Cabinetry & Design LLC, we are committed to ensuring the timely and efficient delivery of your cabinetry. The following Fulfillment and Shipping Policy outlines the terms and processes for fulfilling and delivering your order. By placing an order with us, you agree to the terms outlined below.

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  • Made-to-order: All cabinets are made-to-order based on your specifications and design selections. As such, production begins only after we receive your signed approval of the design and required deposit (50% of the total order unless otherwise agreed to in writing).

  • Fulfillment timeline: The estimated production and delivery timeframe will be provided at the time of your order. Typical production timelines range from 3 - 6 weeks, depending on the complexity of your order. While we strive to meet estimated timelines, delays may occur due to factors beyond our control, such as supply chain disruptions or labor shortages. We will keep you informed of any significant changes to your estimated fulfillment date.

  • Shipping and delivery: Unless otherwise agreed to in writing, all cabinets are shipped pre-assembled to ensure the highest quality and to streamline the installation process. Cabinets will be delivered to the address provided at the time of purchase, which must be the property where installation will occur. The Customer is responsible for ensuring the accuracy of the delivery address. You or an authorized representative must be present to inspect and sign for the delivery. If no one is available, additional delivery attempts will incur additional fees.

  • Site accessibility requirements: To ensure successful delivery, the Customer must provide safe and adequate access to the property. This includes:

    • Driveways, pathways, and entrances that can accommodate delivery vehicles.

    • Clear and prepared spaces for unloading the cabinets.

    • If the delivery is delayed or unsuccessful due to inadequate site preparation or access issues, the Customer may be charged additional fees for re-delivery or storage.

  • Inspection and acceptance:

    • Before delivery: All boxes are carefully inspected before leaving the facility to ensure they are in good condition. Once the freight carrier takes possession of the shipment, they assume responsibility for any damages or losses during transit.

    • Upon delivery: It is your responsibility to inspect the cabinets upon delivery and document any visible damage or defects before signing the delivery confirmation. Any damage or discrepancies must be reported to us within 48 hours of delivery, along with supporting photos or documentation. We will work promptly to resolve any issues reported within the specified timeframe. We also suggest:

      • Photograph the shipment: Take clear photos of the pallet(s) or loose packages as they are unloaded from the truck, even if no damage is immediately visible. These images may be necessary for resolving potential issues later.

      • Conduct a piece count: Verify that all items listed in your shipment are accounted for. Some items, such as crown molding or fillers, may be packaged together. Open accessory boxes in the presence of the driver if possible to confirm that all items are included. If you cannot locate an item, note it on the Proof of Delivery (POD) slip.

      • Inspect the packaging: Examine the exterior of each box for visible damage, such as cracks, dents, holes, or torn shrink wrap. You are not required to open every box, but the driver must allow you to inspect the exterior packaging.

      • Document Issues on the POD: If items are missing or damaged, clearly note this on the driver’s copy of the POD. Failure to report issues on the POD may prevent us from being able to replace or re-ship items.

    • If you receive damaged items:

      • Do not refuse delivery: Accept the shipment and note all damages on the driver’s copy of the POD.

      • Preserve packaging and materials: Keep all damaged items, packaging, and shipping materials intact. Do not assemble, install, alter, or dispose of any damaged items until the freight carrier completes their inspection as part of the claims process.

      • Contact us for assistance: If you need help or have questions during the claims process, reach out to us for updates and guidance.

  • Concealed damage: You have three (3) days to inspect all cabinet and accessory boxes after receiving your order. During this period, please thoroughly check for any damage, defects, or missing items. To qualify for potential repair or replacement, you must report any issues to us within three (3) days of receiving your order. If you identify a problem, please contact us promptly.

  • Delays beyond our control: We are not liable for delays caused by events beyond our control, including but not limited to natural disasters, shipping carrier delays, strikes, or other unforeseen circumstances.

  • Additional costs: Any additional delivery fees, re-delivery charges, or costs associated with inadequate site access or delays caused by the Customer will be the responsibility of the Customer. These fees will be communicated and billed as necessary.

 

For questions or concerns regarding the fulfillment or delivery of your order, please contact us:

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By placing an order with Willow Oak, you acknowledge that you have read and understood this Fulfillment and Shipping Policy and agree to its terms.

 

8. Change orders

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  • Changes to scope: Any changes to the scope of work may result in additional charges.

  • Approval required: All change orders must be documented and signed by both parties before proceeding.

 

9. Privacy policy

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Your use of this Site is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information. Please review the Privacy Policy to understand how your data is handled.

 

10. Third-party links

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This Site may provide links to other websites operated by third parties (i.e., social media websites, vendor pages, websites of other corporations, limited liability companies, etc.). We have no control over third-party websites, we are not responsible for the availability of those websites, and do not endorse such websites.

 

Willow Oak Cabinetry & Design LLC is not responsible or liable, directly, or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any content, advertising, services, products, or other materials on or available from such websites. These Terms do not apply to your use of third-party websites; your use of such websites is subject to the terms and policies of the owner of such websites.

 

11. Changes to services

 

We reserve the right to modify, discontinue, or limit our services or products without prior notice. This includes suspending access to the website for maintenance or any other reason.

 

12. Limitation of liability

 

To the fullest extent permitted by law, Willow Oak, on behalf of our parents, affiliates, directors, officers, employees, agents, suppliers, licensors, and service providers, disclaim and exclude any liability for losses or expenses of any kind, including but not limited to:

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  • Direct, indirect, general, special, punitive, incidental, or consequential damages.

  • Loss of use or data, profits, or business opportunities.

  • Loss due to viruses or similar issues.

  • Issues caused by unauthorized access to your personal information.

 

You are solely responsible for implementing any procedures you deem necessary for data backup and virus protection. This limitation of liability applies regardless of whether the alleged liability arises from contract, tort (including negligence), strict liability, or any other legal theory.

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If any part of this liability limitation is determined to be invalid or unenforceable for any reason, our liability is limited to the total amount paid by you for the applicable product or service.

 

13. Intellectual property

 

All content on this Site, including but not limited to text, images, logos, designs, graphics, videos, and software, is owned by Willow Oak Cabinetry & Design LLC or its partners and is protected by copyright, trademark, and other intellectual property laws, including without limitation the laws of the United States, foreign laws, and international conventions.

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  • Logos and trademarks: All third-party logos, trademarks, and brand names displayed on this Site are the property of their respective owners.

  • Usage restrictions: You may not reproduce, modify, distribute, or otherwise use any of the content on this Site for commercial purposes without prior written permission from Willow Oak Cabinetry & Design LLC or the relevant rights holder.

 

14. User content

 

By submitting content (e.g., reviews or comments) to our Site, you:

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  • Confirm you own or have rights to the content.

  • Grant us a worldwide, royalty-free license to use, modify, and display it.

  • Warrant that your content does not infringe the rights of others or violate any laws.

 

We reserve the right to remove user-submitted content at our discretion.

 

15. Governing law & dispute resolution

 

These Terms are governed by the laws of South Carolina. In the event of a dispute:

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  • Informal resolution: The parties agree to first attempt an informal resolution.

  • Arbitration: If unsuccessful, disputes will be resolved through binding arbitration in South Carolina under the rules of the American Arbitration Association (AAA).

  • Waiver of jury trial: By agreeing to arbitration, you waive your right to a jury trial or to participate in class actions or other representative proceedings.

  • Attorney’s fees: The prevailing party in arbitration is entitled to recover reasonable attorney’s fees and costs.

 

16. Indemnification

 

You agree to indemnify, defend, and hold harmless Willow Oak Cabinetry & Design LLC and its officers, directors, employees, agents, and partners from any claims, damages, losses, liabilities, or expenses (including legal fees) arising from your:

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  • Breach of these Terms.

  • Improper handling or use of our products or services.

  • Violations of intellectual property or other applicable laws.

 

17. Promotional communications

 

By providing your contact information through our Site, you explicitly consent to Willow Oak and its affiliates using the information you provide, including but not limited to email addresses and phone numbers, for the purpose of sending promotional emails, text messages, or other marketing communications. These communications may include updates on our products, special offers, promotions, and other related content.

 

You acknowledge and agree that you may receive such communications and understand that you can opt out at any time by contacting us at support@willowoakcabinetry.com. Willow Oak is committed to protecting your privacy and will not share your contact information with third parties for purposes unrelated to our promotional activities. For more details on how we handle your personal data, please review our Privacy Policy.

 

18. Changes to terms

 

We reserve the right to modify these Terms at any time. Material changes will be communicated on this Site, and your continued use of the Site constitutes acceptance of the updated Terms.

 

19. Contact information

 

For questions or concerns regarding these Terms, please contact us:

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  • Phone: 855-262-9998

  • Mailing Address: PO Box 42, Roebuck, SC 29376

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