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Privacy Policy

Effective Date: December 7, 2024

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Willow Oak Cabinetry and Design LLC ("we," "our," or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, protect, and share your information when you visit our website or interact with us. It does not apply to third-party platforms, such as social media websites, vendor pages, websites of other corporations, limited liability companies, etc. By using this Site, you are consenting to the collection, use, disclosure, and transfer of your information as described in this Policy (and any Privacy Notices that apply to you). If you do not consent to the collection, use, disclosure, and transfer of your information as described in this Policy (and any Privacy Notices that apply to you), you may not use this Site.

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We are committed to making this Privacy Policy accessible to all users, including individuals with disabilities, in compliance with the Americans with Disabilities Act (ADA) and the Web Content Accessibility Guidelines (WCAG) 2.1. If you have difficulty accessing this Privacy Policy or any part of our website, please contact us at support@willowoakcabinetry.com or call us at 855-262-9998 for assistance.

 

1. Information We Collect

 

We collect the following types of information:

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  • Personal Information You Provide: This may include your name, email address, phone number, mailing address, and any other information you provide through contact forms, inquiries, or transactions.

  • Payment Information: Payment details, such as credit card information, may be collected through a secure third-party payment processor. By submitting payment through any third-party processor or service, you are subject to that third party's privacy policy and terms of use. We do not directly store or process payment details.

  • Automatically Collected Information: Information such as your IP address, browser type, operating system, referring URLs, pages visited, and time spent on pages is collected automatically through cookies and similar technologies.

  • Cookies and Tracking Tools: Cookies and tracking tools are used to enhance your experience, analyze site usage, and support our marketing efforts. See Section 8 for details on cookies.

 

2. How We Collect Information

 

We collect information in the following ways:

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  • When you provide it directly, such as through contact forms, purchase transactions, or email communications.

  • Automatically, through cookies, tracking technologies, and server logs when you use our website.

  • From third-party services, such as analytics providers, that help us improve our website’s performance.

 

3. Why We Collect Information

 

We collect your information for the following purposes:

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  1. To provide and operate our services.

  2. To respond to your inquiries and provide customer support.

  3. To process orders, communicate with you about your order, and fulfill your requests.

  4. To send you promotional materials, newsletters, or other information you have agreed to receive.

  5. To comply with legal and regulatory requirements.

  6. To improve our product offerings and business practices.

  7. To analyze website performance and improve user experience.

 

4. Promotional Communications

 

By providing your contact information through our Site, you explicitly consent to Willow Oak Cabinetry and its affiliates using the information you provide, including but not limited to email addresses and phone numbers, for the purpose of sending promotional emails, text messages, or other marketing communications. These communications may include updates on our products, special offers, promotions, and other related content.

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You acknowledge and agree that you may receive such communications and understand that you can opt out at any time by contacting us at support@willowoakcabinetry.com. Willow Oak Cabinetry is committed to protecting your privacy and will not share your contact information with third parties for purposes unrelated to our promotional activities.

 

5. How We Store, Use, Share, and Protect Your Information

 

Our website is hosted on the Wix.com platform. Wix provides the online platform that allows us to showcase our services and sell our products to you. Your data may be stored through Wix’s data storage, databases, and general applications. Wix stores your data on secure servers protected by a firewall.

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For payment processing, we utilize the Wix Payment App, Square, Inc., and PayPal:

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  1. Wix Payment App: Payments processed through the Wix Payment App are handled securely in compliance with Payment Card Industry Data Security Standards (PCI-DSS). These standards are managed by the PCI Security Standards Council to safeguard cardholder data during transactions.

  2. Square, Inc.: Payments processed via Square are also secured in accordance with PCI-DSS requirements. Square securely handles your payment details (e.g., credit or debit card information) to ensure safe transactions.

  3. PayPal: For payments made via PayPal, your financial information is securely processed in compliance with PayPal’s security and privacy standards. PayPal handles your payment data directly and does not share full payment details with us.

 

We do not store your full payment details on our systems. Payment processors such as Wix, Square, and PayPal may collect and store your payment information in line with their respective privacy policies. Your payment information is used solely to complete transactions or resolve payment-related disputes.

 

Additional information:

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  • Storage and Use: Your personal information is stored securely and used only for the purposes outlined in this policy.

  • Third-Party Sharing: We may share your information with trusted third-party providers, such as payment processors, hosting services, and marketing partners. These providers are required to protect your information and use it only for the services they provide.

  • Data Security: We employ physical, technical, and administrative safeguards to protect your information against unauthorized access, loss, or misuse. Although we use reasonable measures to help protect your information against unauthorized use or disclosure, we cannot guarantee the security of information provided over the Internet or stored in our databases and will not be responsible for breaches of security beyond our reasonable control.

 

For more information, please review the privacy policies of Wix, Square, and PayPal directly.

 

6. Data Breach Notification

 

In compliance with the South Carolina Data Breach Notification Law, we will notify affected individuals and the South Carolina Department of Consumer Affairs if we experience a security breach that compromises the confidentiality or integrity of your personal information. Notifications will include:

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  • A description of the breach and the types of personal information involved.

  • Steps you can take to protect yourself from potential harm.

  • Contact information for follow-up questions or assistance.

 

If you suspect your data may have been compromised, please contact us immediately at support@willowoakcabinetry.com or call us at 855-262-9998.

 

7. Your Rights and Choices

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  • Access and Update Information: You have the right to access, correct, or delete your personal information. Contact us at support@willowoakcabinetry.com to make changes.

  • Opt-Out of Marketing: To opt-out of marketing communications, click the "unsubscribe" link in our emails or contact us directly.

  • Do Not Track Signals: We do not currently respond to "Do Not Track" browser signals but are committed to respecting your privacy and providing control over your information.

 

8. Cookies and Tracking Technologies

 

We use may cookies, web beacons, or other tracking technologies to improve your experience with our website. These tools help us understand your preferences, track website usage, and customize the content presented to you. Cookies we may use include:

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  • Essential Cookies: Necessary for website functionality.

  • Analytics Cookies: To analyze site usage and improve performance (e.g., Google Analytics).

  • Marketing Cookies: To provide personalized advertising and promotions.

 

You can manage cookie preferences through your browser settings. Rejecting them may affect your experience on the site. For more details, review your browser’s help documentation.

 

9. Third-Party Links

 

Our website may contain links to third-party websites or services that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We are not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of any third-party sites before providing them with personal information.

 

10. Children's Privacy

 

Our website is not intended for use by children under the age of 13, and we do not knowingly collect or solicit personal information from children. If we learn that we have inadvertently collected personal information from a child under the age of 13, we will take steps to delete such information as soon as possible.

 

11. Data Retention

 

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

 

12. Privacy Policy Updates

 

We reserve the right to modify this Privacy Policy at any time. Updates will take effect immediately upon posting to this page. Material changes will be highlighted and communicated clearly.

 

13. Questions and Contact Information

 

If you have questions about this Privacy Policy or want to exercise your rights regarding your data, please contact us:

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