Warranty & support
Craftsmanship you can rely on
At Willow Oak Cabinetry & Design, we pride ourselves on delivering exceptional craftsmanship and unparalleled service in every project. Our comprehensive warranty and support policy is designed to provide you with complete peace of mind throughout your cabinet purchase and installation process. We are dedicated to ensuring that every experience meets—and even exceeds—our uncompromising quality standards. To further reinforce our commitment, we offer prompt, reliable support and a straightforward claims process that puts our customers first. Every detail, from installation to after-sales care, is handled with the utmost care and integrity, ensuring that your investment in our cabinetry is protected and your satisfaction is guaranteed.
Our commitment
Our warranty reflects our dedication to quality, exceptional customer service, and integrity. We follow industry best practices and we aim to ensure that every job is done right—no exceptions.
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Trim and fixture integrity: If any trim, molding, or decorative elements are improperly installed and become loose or detached due to our workmanship, we will promptly repair or replace them to ensure a flawless finish.
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Hardware functionality: Our warranty covers issues with door hinges, drawer slides, and other hardware that malfunction as a result of installation errors. If these components do not operate smoothly, we will address the issue by repairing or replacing the affected parts.
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Alignment and fit: We guarantee that all cabinets will be installed level, flush, and properly aligned. Should you notice any misalignment, gaps, or inconsistencies attributable to our installation process, we commit to making the necessary adjustments to restore a seamless, professional appearance.
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Cosmetic damage: Scratches, chips, or other cosmetic damages are not covered under this warranty unless they are reported immediately following the installation and determined to be a result of dealer mishandling.
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Misuse or alterations: Damage caused by improper use, modifications, or neglect is not covered.
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Natural wear and tear: Normal wear and tear or damage from environmental factors after installation (e.g., moisture, sun exposure) are excluded.
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Notification: If you encounter an issue with your installation or dealer workmanship, please email us at support@willowoakcabinetry.com as soon as possible. Any problems must be reported within 30 days of the installation date.
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Documentation: Include a detailed description and photos of the problem to help us assess the situation accurately.
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Assessment: We will review your claim and may schedule an on-site evaluation if necessary.
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Resolution: Once your claim is approved, we will arrange for repair or replacement of the affected component.
What is covered
What is not covered
Warranty claim process
Ready to explore your options? Visit our Inspiration Gallery for ideas, or check out our Design Inspiration Blog for expert tips. When you’re ready to get started, schedule a consultation with our team. Let us help you find the perfect cabinets for your home!